SME Customer Success Manager

• Manage a book of 30-40 SME AutogenAI customers.
• Manage all post-sales activities, including renewals and up-sell opportunities.
• Work with our Professional Services team to ensure that customers have a smooth onboarding experience.
• Lead regularly scheduled cadence meetings to monitor and improve customer satisfaction.
• Monitor customer health indicators to identify risks and develop strategies for mitigation.
• Build strong relationships with our customers, aligning with day-to-day users and key stakeholders.
• Understand how our customers are using our product, and how we can find ways for them to increase their return on investment.
• Be the voice of the customer when it comes to product feedback and feature requests.
• Collaborate with our Marketing team to support customer programmes and advocacy opportunities including case-studies and testimonials.
  

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