Customer Experience Manager

❌ This role has already been filled, better luck next time! ❌

The Customer Experience Manager will be the first hire within a new Customer Care department, and you will be responsible for helping to build it out as a function. You will own communication between the brand and our rapidly growing community, pre-purchase and post purchase. You will also be responsible for making our customers feel part of a community, through the use of online private groups, physical events and more. You'll be reporting directly to the Head of Operations and liaising across the business and with our external partners.