Customer Success Specialist
❌ This role has already been filled, better luck next time! ❌
Company:
Vestd
Location:
London
Level:
Experienced
Employment Type:
Full Time
Added:
March 16, 2025
Short role description (click "Apply Here" to see full listing):
- Deliver best-in-class customer success to support, retain, and grow key Enterprise accounts
- Manage and own customer accounts by developing deep relationships and acting as the primary point of contact for their needs and goals
- Optimise Net MRR Growth by identifying and executing short, medium, and long-term strategies
- Proactively drive retention by anticipating customer needs, addressing potential concerns, and finding opportunities to deliver additional value
- Promote a customer-first culture within the team by actively seeking and sharing insights into what drives retention and satisfaction
- Collaborate with the Enterprise BU Lead to deeply understand the needs of Enterprise customers and maximise opportunities to acquire, retain, and grow these relationships
- Drive continuous improvement in customer experience and team efficiency by identifying and implementing innovative ideas and processes
- Champion customer delight throughout the lifecycle by ensuring seamless, value-driven interactions at every stage
Apply here
❌ This role has already been filled, better luck next time! ❌