Director of Customer Success

What you'll be doing:

• Lead and grow a high-performing customer success team
• Creating the systems for high customer growth while maintaining excellent customer service and satisfaction.
• Partner with Sales and Product Management teams to create effective onboarding experiences and ensure smooth customer handoffs.
• Identify and mitigate churn risks while uncovering opportunities for account expansion.
• Create and maintain customer health scorecards.
• Establish and track key performance indicators for customer satisfaction, retention, and account growth.
• Lead quarterly business reviews with key accounts to strengthen relationships and demonstrate ROI.

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