Head of Customer Success

❌ This role has already been filled, better luck next time! ❌

We're looking for a Head of Customer Success who will manage our small but growing customer success team. You’ll lead from the front, setting a bar of excellence as you secure and work with key customers.

The Role

• Reporting to our Commercial Director, you’ll lead the Customer Sucess team to ensure our customers receive the very best service and support at all times
• You’ll foster and enable connections between customers and members of the team by being an expert that is there to assist in resolving issues, overcoming obstacles and managing expectations
• By knowing we win when our customers do, you’ll assess and optimise the customer journey being able to foresee and understand challenges
• Work closely with the product team to ensure we’re prioritising the right improvements that will serve and delight our customers