Head of Payment Operations

❌ This role has already been filled, better luck next time! ❌

Fnality Services is looking for a Head of Payment Operations who can demonstrate competencies which will enable them to successfully:

• Lead the Head of Payment Operations to deliver a robust and resilient service to our Participants and critical stakeholders.
• Play a key role in stakeholder engagement, ensuring that service delivery meets performance expectation, instituting efficiencies and where relevant driving contractual enhancements.
• Monitor and manage the Payment Operations team, systems and critical infrastructure to ensure payment operations occur as agreed and in line with risk tolerances.
• Guide, mentor and drive continuous improvement of the team, policy, processes and procedures within Fnality Services.
• Play a key role in managing incidents and ensuring best possible outcomes and resolution.
• Collaborate with the management team of Fnality Services and relevant members of the wider ecosystem to grow and mature the business with a focus on developing and optimising processes.

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