Member Support Associate

• Chatting with our members, offering world-class support in a timely manner whilst exercising the product knowledge you’ve gained and adding your own personal touch to build great rapport
• Constantly review our internal guides and FAQs looking for areas of improvement based on interactions you’ve been having on chat
• Contribute to our metrics ensuring that you’re playing your part to meet KPIs
• Feeding back trends to your team and managers
• Contributing and engaging in our Member Support syncs where we talk through complex chats and run re-refreshers on our processes. As our product constantly evolves, so does our learning

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