Senior Arrears & Financial Difficulty Associate

We’re looking for a Senior Arrears & Financial Difficulty Associate to be a key player in shaping the future of how we support members in financial difficulty. As the first dedicated hire in this space, you’ll work closely with our Escalations Manager Antony to ensure our approach to arrears is empathetic, effective, and fair while keeping our operations running smoothly.

You’ll have a hands-on role in monitoring, improving, and refining our Arrears and Financial Difficulty processes, as well as a strategic influence in shaping policies, optimising performance, and ensuring we’re always delivering best in class support.