Senior Member Support Associate

❌ This role has already been filled, better luck next time! ❌

• Hitting the ground running and using your previous experiences to identify gaps in our current processes. We don’t have an enormous library which means you’ll have autonomy to build out some more!
• Using chat data to identify trends, patterns opportunities for improvements across our processes and help centre
• Offering world-class support to our members in a timely manner whilst using your product knowledge expert and your own personal touch to build great rapport
• An escalation point for our associates and helping them investigate and dig into edge-case queries to reach an outcome for our members with the knowledge you’ve gained
• Contributing and engaging in our Member Support syncs where we talk through complex chats and run re-refreshers on our processes. As our product constantly evolves, so does our learning
• A Support Champion and collaborating with one of our product squads to understand how their new initiatives may impact Member Support

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