Customer Success Lead

❌ This role has already been filled, better luck next time! ❌

What you'll be doing:

• Leading, coaching and empowering the customer success team to be successful in their roles
• Assisting the team with designing and delivering engagement plans for customers
• Working with key stakeholders to understand priorities
• Taking ownership of pilot and rollout plans
• Partnering with Retail Partnerships and Sales to understand requirements of future customers.
• Working with Product to ensure successful roll-outs of new product features and providing feedback on new product builds
• Being the escalation point for the customer success team
• Striving to ensure continuous scalable improvements to customer success metrics, customer satisfaction (NPS) and internal processes and tools

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