Customer Success Lead

❌ This role has already been filled, better luck next time! ❌

Company:
JBM
Location:
London
Level:
Experienced
Employment Type:
Full Time
Added:
April 20, 2024
Short role description (click "Apply Here" to see full listing):

What you'll be doing:

  • Leading, coaching and empowering the customer success team to be successful in their roles
  • Assisting the team with designing and delivering engagement plans for customers
  • Working with key stakeholders to understand priorities
  • Taking ownership of pilot and rollout plans
  • Partnering with Retail Partnerships and Sales to understand requirements of future customers.
  • Working with Product to ensure successful roll-outs of new product features and providing feedback on new product builds
  • Being the escalation point for the customer success team
  • Striving to ensure continuous scalable improvements to customer success metrics, customer satisfaction (NPS) and internal processes and tools


Apply here

❌ This role has already been filled, better luck next time! ❌

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