Customer Support Associate

Your mission as a Customer Support Associate is to help our partners and their caregivers to have the best possible experience with Birdie, providing support across our live chat, email and phone channels, with a human and personal approach. You'll be responsible for investigating, triaging, escalating and resolving any issues raised by care managers and care professionals. Our product is a care management, rostering and billing platform for the care industry and you will be assisting with its usage and understanding.

You'll be the voice of our customers internally at Birdie and will become the go-to expert on customer needs and be able to communicate this feedback to the Product, Engineering and Marketing teams.

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