Information Technology Support Specialist

❌ This role has already been filled, better luck next time! ❌

Key responsibilities

• Provide first-line technical support to our employees for all Tech-related issues
• Respond to requests for assistance in a timely and efficient manner, either in person, via support tickets or over the phone,
• Log all support incidents and service requests in the ticketing system and ensure they are resolved or escalated in accordance with service level agreements (SLAs)
• Troubleshoot and resolve hardware and software issues, including laptops, mobile devices, printers, and other peripherals
• Configure and deploy hardware and software to end-users
• Collaborate with 2nd line support team to resolve more complex issues
• Provide exceptional customer service and technical support to employees at all levels across the business.
• Create and maintain documentation and knowledge base articles to enable self-service for end-users

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