Information Technology Support Specialist

❌ This role has already been filled, better luck next time! ❌

Company:
Primary Bid
Location:
London
Level:
Experienced
Employment Type:
Full Time
Added:
February 27, 2024
Short role description (click "Apply Here" to see full listing):

Key responsibilities

  • Provide first-line technical support to our employees for all Tech-related issues
  • Respond to requests for assistance in a timely and efficient manner, either in person, via support tickets or over the phone,
  • Log all support incidents and service requests in the ticketing system and ensure they are resolved or escalated in accordance with service level agreements (SLAs)
  • Troubleshoot and resolve hardware and software issues, including laptops, mobile devices, printers, and other peripherals
  • Configure and deploy hardware and software to end-users
  • Collaborate with 2nd line support team to resolve more complex issues
  • Provide exceptional customer service and technical support to employees at all levels across the business.
  • Create and maintain documentation and knowledge base articles to enable self-service for end-users

Apply here

❌ This role has already been filled, better luck next time! ❌

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