• Running initial calls with clients via telephone or video call to understand client care needs, identifying those that are a good fit for our service.
• Matching clients to the most suitable care providers for their care needs. Calling providers to collect more information and sending the client shortlists with appropriate options.
• Running specialist consultations to help clients with understanding, finding, and funding care; offering your social care expertise to practically support clients throughout their entire care journey.
• Keeping other family members and stakeholders informed in a GDPR compliant manner.
• Managing administrative tasks in parallel to ensure timely and professional follow-up with clients and ensuring our customer-relationship management (CRM) system is kept up-to-date.
• You will be required to undergo regular training and auditing to ensure your expertise is kept up to date with the latest legislation and regulations, in order to ensure we always deliver an excellent quality service.

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