Customer Support Specialist

Reporting to our Head of Operations, you’ll:

• Be the frontline point of contact for customer support, handling emails, chats and calls from our customers
• Proactively and thoughtfully address customer issues through active listening and a comprehensive understanding of our products and services
• Delivering high customer satisfaction scores by being truly customer-centric and a skilful problem-solver
• Collaborating with the team to troubleshoot problems by leaving internal notes and sharing feedback with our product team and correctly tagging tickets for future data analysis
• Championing the customer perspective, understanding their pain points, and leveraging this insight to initiate positive changes to the Odin customer experiences within Odin

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