Customer Success Associate

❌ This role has already been filled, better luck next time! ❌

• Responding to customer queries in a timely manner
• Representing the interests of customers with a view to continually developing and enhancing the product.
• Building customer loyalty and reducing churn
• Proactively keeping customers engaged and growing MRR via upgrades and referrals
• Developing specialist knowledge and taking ownership over startup-specific topics (eg investment, co-founder splits, company structure, etc)
• Continuously iterating processes to improve the customer experience

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