Customer Support Associate

Building out an outstanding delivery experience is all about support and trust for every delivery. Our customer support team is a crucial part of this delivery journey, providing end recipients with the visibility and information they need to have a smooth experience.

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As Customer Support Associate, you will have the opportunity to shape the HIVED brand experience for end-recipients, ensuring every touchpoint reflects our commitment to excellent service. In this role, maintaining industry-leading response and resolution times is key, with a goal of responding to customers quickly and solving their core operational queries. Success in this role will depend not only on helping to solve, but also on thinking critically about how customer issues are handled and whether we can do better to improve their experience.