Head of Customer Operations/Experience

❌ This role has already been filled, better luck next time! ❌

What you'll be doing:

• You will take overall accountability and ownership for driving strategic projects aimed at improving the customer journey and ensuring first class service.
• You will work across teams to identify and solve operational challenges and inefficiencies within the business.
• You will be tasked with driving operational excellence across the business instilling best practice at all times.
• You will use data-driven insight to continuously refine and optimise your solutions.

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